Hai Tide Beach Resort - Nusa Lembongan

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Frequently asked questions (FAQ)

We’ve grouped our most commonly asked questions by subject.Click on the question to see the answer.
If you don’t find what you need, send us an email to res@haitidebeachresort.com or call +62 361 720 331

GETTTING TO/FROM HAI TIDE BEACH RESORT

How do we get to the resort from Bali?
Why should we use Bali Hai Cruises transfer service from Bali to the resort?
Can you pick us up at Bali Airport for our transfer/cruise to the resort?
Can you drop us off at Bali airport on our return cruise/transfer to Bali?
Can you drop us off at a different hotel on our return cruise/transfer to Bali?
We don’t know where we are staying in Bali. Can we still book your transfer service?
Can we buy a one way transfer with Bali Hai Cruises to/from the resort? How do we do it?
We arrive too late to take your transfer to the resort. Can you recommend another way to get to the island?
If we use someone else’s transport to get to Lembongan can you provide transport from Jungut Batu to the resort?
Can we get to the resort directly from Gili Trawangan?

ACCOMMODATION (CHOICES, LOCATION, OCCUPANTS, ETC.)

Can we have a specific lumbung number when we make our booking?
Is the bedding in each lumbung the same?
Why are some lumbungs referred to as family lumbungs?
Our child is small and can sleep with us in the same bed. Is that permitted?
Can 2 small children fit in the family lumbung?
How many Beachfront Family lumbungs do you have and what numbers are they?
How many Garden Family lumbungs do you have and what numbers are they?
How do we book 2 (or more) lumbungs on your website?
How many villas do you have and how many people can stay in each?
Do you have any beachfront villas?
Do you have any accommodation without stairs that would suit someone who can’t climb stairs?
Do you have rooms that would suit someone in a wheelchair?

DIVING

I would love to dive during my stay. I don’t have any diving certificate. What do you offer and how much do you charge?
I want to dive during my stay. I have my Open Water certificate. What do you offer and how much do you charge?
I want to take a diving course while I stay at the resort. When does your next Open Water course start and how much does it cost?
Can our child take the Open Water course with us and how much does it cost?

ACTIVITIES

Can our child participate in the Kids Club activity while we are staying at the resort?
How do we get from the resort to the Bali Hai Cruises pontoon to enjoy the activities?

WEDDINGS AND WEDDING GUESTS

We want to get married at your resort. How do we arrange it?
We are coming to a wedding being held at your resort. How should we book our accommodation with you?

AMENITIES AND EXTRAS

It’s a special birthday. Can we arrange for a birthday cake and candles?
It’s our honeymoon. Can I arrange for a bottle of champagne and flowers in the room on arrival?
Do you have a telephone in the room?
Will my mobile (cell) phone work to make and receive calls when I am at the resort?
Do you have WIFI (wireless access point to the internet)?
Do you have a television in the room?
Do you have a movie library?
Do you have foreign language TV channels?
Do you have a mini bar in the room?
Do you have a hair dryer in the room?
Do you provide shampoo and conditioner in the room?
Do you have tea and coffee making facilities in the room?
Do you have a safe in the room?
Do you have a wardrobe in the room?
Can we buy an extended checkout?
Do you have a place where we can store our luggage on check-out?
Is there an ATM with international access on Lembongan?
What credit cards to you accept?
Do you charge a fee if we pay with a credit card?
Can we rent a motorcycle at the resort and how much does it cost?
Are there interesting places to visit on Lembongan and Ceningan?
What is the voltage and the shape of the power points in the rooms?

OTHER COMMON QUESTIONS

We are a large group of people. Do you offer discounts for groups and what’s the best way to make our booking?
We need to cancel our booking. What is the cancellation charge?
We need to amend our dates of stay. Is there a charge?
Do you have special rates for travel industry (travel agents, hotels, airlines, etc.) employees?